It seems like you're looking for information about a "quality policy." A quality policy is a document or statement that outlines an organization's commitment to quality in its products, services, and operations. It typically includes the following elements:
1. Quality Objectives: Clearly defined goals related to quality that the organization aims to achieve. These objectives should be specific, measurable, achievable, relevant, and time-bound (SMART).
2. Commitment to Customer Satisfaction: Emphasizes the organization's dedication to meeting or exceeding customer expectations and providing products or services that consistently meet quality standards.
3. Compliance: Often, a quality policy will mention adherence to relevant quality standards and regulations to ensure that the organization's operations meet legal and industry requirements.
4. Responsibility: Defines roles and responsibilities within the organization regarding quality assurance. It should make it clear that ensuring quality is a shared responsibility.